Can I exchange an item from my order?Updated 21 days ago

If you’ve changed your mind, ordered incorrectly, or the item wasn’t what you expected, contact us within 30 days of placing your order. We’ll happily exchange your item or provide a store credit.  Please note: return shipping costs are the responsibility of the customer in these cases.

How to return an item

1. Contact Us: To check returns eligibility and obtain the return address - email [email protected] 
2. Next Steps: You'll be asked to return your item: via standard Australia Post, obtain a tracking number, and send the tracking details to us via email. Once tracking is confirmed, we’ll process your exchange, store credit or refund as agreed.

To ensure a smooth returns process, please take note of the following guidelines:

• Timeframe: Items must be returned within 30 days of receiving your order. 
• Condition: Returned items must be in their original condition – unworn (aside from trying on), unwashed, unaltered, and with all tags still attached / in original packaging.  
• Final Sale Items: Items marked as Clearance or Seconds, cannot be returned or exchanged unless faulty.