We're a mum and daughter team and your satisfaction means everything to us. We know that sometimes things don’t work out as expected, and that’s okay – we’re here to help make it right. Below you’ll find all the details you need to understand your re
If you’ve changed your mind, ordered incorrectly, or the item wasn’t what you expected, contact us within 30 days of placing your order. We’ll happily exchange your item or provide a store credit. Please note: return shipping costs are the responsib
We’re so sorry if you’ve received something that seems faulty. If you believe your product is faulty, please contact us within 30 days of placing your order. To help us resolve things quickly, please include:. Your order number. A brief description
We want you to love everything you order from Sun Bella – so if something isn’t quite what you expected, we're here to help. If the item you received doesn’t match what was described or shown on our website, please reach out to us at [email protected]
The product will be marked FINAL SALE, SECONDS or CLEARANCE - you will see this on your Order Confirmation email, in the product name. Items marked as such are final sale – we can’t accept returns for change of mind.
We apologise for any inconvenience! Our team works hard to ensure the accuracy of all orders, but mistakes can happen. If you receive an item or size that is different from what you ordered please contact us at [email protected] with your Order
Yes, absolutely, we can offer you an exchange. How to return an item. To ensure a smooth returns process, please take note of the following guidelines:
Unfortunately, Gift Cards can not be returned or refunded for cash. Gift cards are valid for 3 years from the date of issue.