Lodge your return via the >> Returns Portal. We're a mum and daughter team and your satisfaction means everything to us. We know that sometimes things don’t work out as expected, and that’s okay – we’re here to help make it right. Below you’ll find a

Lodge your return via the &gt;&gt; <a href="https://sunbella.com.au/apps/redo/returns-portal/login" target="_blank" title="Returns Portal" rel="noopener">Returns Portal</a> We&apos;re a mum and daughter team and your satisfaction means everything to us. We know that sometimes things don&#x2019;t work out as expected, and that&#x2019;s okay &#x2013; we&#x2019;re here to help make it right. Below you&#x2019;ll find all the details you need to understand your return options, along with your rights under Australian Consumer Law.<h4 id="what-you-need-to-know">What You Need to Know:</h4><ul><li>Quality Guarantee: We stand by our products with a 12-month quality guarantee against breakage under normal use.</li><li>Hassle-Free Returns: We offer easy exchanges or refunds (excluding Clearance items), so you can shop with confidence.</li><li>&#x201C;Free Returns + Package Protection&#x201D; Coverage:&#xA0;When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for free. If your item is lost or damaged in transit, your order is also protected. &#xA0;If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label.&#xA0;All returns are subject to the guidelines outlined in our Return Policy.</li><li>Clearance &amp; Seconds: Items marked as Clearance or Seconds are final sale &#x2013; we can&#x2019;t accept returns for change of mind.</li><li>We&#x2019;re Human Too: If we make a mistake with your order, we&#x2019;ll fix it quickly and cover postage costs.</li></ul><h3 id="how-to-return-an-item-for-exchange-or-refund">How to return an item for exchange or refund</h3>Lodge your return via the &gt;&gt; <a href="https://sunbella.com.au/apps/redo/returns-portal/login" target="_blank" title="Returns Portal" rel="noopener">Returns Portal.</a>You&apos;ll need:&#xA0;Email Address or Post code and Order number.&#xA0;&#xA0;If you believe your product is faulty you&apos;ll also need clear photos showing the fault. Need extra help? Contact Us: hello@sunbella.com.au&#xA0;<ul><li>Timeframe: Items must be returned within 30 days of receiving your order.&#xA0;</li><li>Condition: Returned items must be in their original condition &#x2013; unworn (aside from trying on), unwashed, unaltered, and with all tags still attached / in original packaging. &#xA0;</li><li>Final Sale Items: Items marked as Clearance or Seconds, cannot be returned or exchanged unless faulty.&#xA0;</li><li>Faulty Items: &#xA0;Once reviewed, we&#x2019;ll organise a replacement as soon as possible. If the same item is no longer available, you can choose a replacement of equal value (based on the original purchase price). &#xA0;If we&#x2019;re unable to provide a suitable replacement, we&#x2019;ll issue a refund for the item.</li><li>Incorrect or Missing Item:&#xA0;Our team works hard to ensure the accuracy of all orders, but mistakes can happen.&#xA0;We&apos;ll help you get this all sorted for you as quickly as possible.&#xA0;</li></ul>Promotional Offers Promotional offers or discount codes can only be used at the time of purchase and cannot be applied or refunded after an order has been placed.Shipping Insurance We recommend purchasing Shipping Insurance to protect your order from damage, loss, or theft. &#xA0;Please be aware that delivery companies are able to provide photos of the delivery location, and if a parcel is reported as stolen we will need to report it to the police.Additional Policy and Warranty Notes&#xA0; Unless your garments are faulty, shipping and handling charges will not be refunded and we will not pay for the cost of sending the goods back to Sun Bella.&#xA0;Exchanges are subject to product availability.&#xA0; Refunds will be processed within 7 business days of us receiving your product. You will be notified via email when this has been processed. Please note that your banking institution may require additional days to process and post this transaction to your account once they receive it from Sun Bella. All refunds are processed into the account used for the purchase unless otherwise stated by the customer. For any further assistance or questions, please do not hesitate to reach out to our customer service team. We are here to help and ensure your satisfaction with our products.&#xA0;

Can I return my order? / How do I return my order?

Yes absolutely. If you’ve changed your mind, ordered incorrectly, or the item wasn’t what you expected, contact us within 30 days of placing your order. We’ll happily exchange your item or provide a store credit. Lodge your exchange via the >> Return

Yes absolutely. If you&#x2019;ve changed your mind, ordered incorrectly, or the item wasn&#x2019;t what you expected, contact us within 30 days of placing your order. We&#x2019;ll happily exchange your item or provide a store credit.&#xA0;Lodge your exchange via the &gt;&gt; <a href="https://sunbella.com.au/apps/redo/returns-portal/login" target="_blank" title="Returns Portal" rel="noopener">Returns Portal.</a> To ensure a smooth returns process, please take note of the following guidelines:<ul data-end="1132" data-start="312"><li data-end="497" data-start="312" style="font-size: 16px;">Timeframe: Items must be returned within 30 days of receiving your order.&#xA0;</li><li data-end="664" data-start="501" style="font-size: 16px;">Condition:&#xA0;Returned items must be in their original condition &#x2013; unworn (aside from trying on), unwashed, unaltered, and with all tags still attached / in original packaging. &#xA0;</li><li data-end="1132" data-start="998">Final Sale Items:&#xA0;Items marked as Clearance or Seconds, cannot be returned or exchanged unless faulty.&#xA0;</li></ul>

Can I exchange an item from my order?

If you believe your product is faulty, please contact us within 30 days of placing your order. Lodge your request via the >> Returns Portal. Once reviewed, we’ll organise a replacement as soon as possible. If the same item is no longer available, you

If you believe your product is faulty, please contact us within&#xA0;30 days of placing your order.&#xA0; Lodge your request via the &gt;&gt; <a href="https://sunbella.com.au/apps/redo/returns-portal/login" target="_blank" title="Returns Portal" rel="noopener">Returns Portal.</a>Once reviewed, we&#x2019;ll organise a replacement as soon as possible. If the same item is no longer available, you can choose a replacement of equal value (based on the original purchase price). &#xA0;If we&#x2019;re unable to provide a suitable replacement, we&#x2019;ll issue a refund for the item.<ul data-end="1132" data-start="312"><li data-end="497" data-start="312" style="font-size: 16px;">Timeframe: Items must be returned within 30 days of receiving your order.&#xA0;</li><li data-end="497" data-start="312" style="font-size: 16px;">Final Sale Items: Items marked as Clearance or Seconds, cannot be returned or exchanged unless faulty.</li></ul>

I received a faulty item, what should I do?

We want you to love everything you order from Sun Bella – so if something isn’t quite what you expected, we're here to help. If the item you received doesn’t match what was described or shown on our website, please reach out to us. Lodge your request

We want you to love everything you order from Sun Bella &#x2013; so if something isn&#x2019;t quite what you expected, we&apos;re here to help.If the item you received doesn&#x2019;t match what was described or shown on our website, please reach out to us.Lodge your request via the &gt;&gt; <a href="https://sunbella.com.au/apps/redo/returns-portal/login" target="_blank" title="Returns Portal" rel="noopener">Returns Portal.</a>We will assess your enquiry and work with you to find the best solution. This may include a replacement item, store credit, or a refund.To ensure a smooth returns process, please take note of the following guidelines:<ul data-end="1132" data-start="312"><li data-end="497" data-start="312" style="font-size: 16px;">Timeframe: Items must be returned within 30 days of receiving your order.&#xA0;</li><li data-end="664" data-start="501" style="font-size: 16px;">Condition: Returned items must be in their original condition &#x2013; unworn (aside from trying on), unwashed, unaltered, and with all tags still attached / in original packaging. &#xA0;</li><li data-end="1132" data-start="998" style="font-size: 16px;">Final Sale Items: Items marked as Clearance or Seconds, cannot be returned or exchanged unless faulty.</li></ul>&#xA0;

My item looks different to what is described/looks on the website, what can I do?

The product will be marked FINAL SALE, SECONDS or CLEARANCE - you will see this on your Order Confirmation email, in the product name. Items marked as such are final sale – we can’t accept returns for change of mind.

The product will be marked FINAL SALE, SECONDS or CLEARANCE - you will see this on your Order Confirmation email, in the product name. Items marked as such are final sale &#x2013; we can&#x2019;t accept returns for change of mind.

How do I know if a product is a final sale item?

We apologise for any inconvenience!  Our team works hard to ensure the accuracy of all orders, but mistakes can happen. If you receive an item or size that is different from what you ordered please contact us at hello@sunbella.com.au with your Order

We apologise for any inconvenience! &#xA0;Our team works hard to ensure the accuracy of all orders, but mistakes can happen. If you receive an item or size that is different from what you ordered please contact us at hello@sunbella.com.au with your Order Number, a photo of the item you received that is incorrect and the name of the product you ordered.We&apos;ll help you get this all sorted for you as quickly as possible.&#xA0;

I received an incorrect item / I am missing an item, can you help?

Yes, absolutely, we can offer you an exchange. Lodge your request via the >> Returns Portal. Click on "returning a gift?" at the bottom of the form. It will help greatly if you have the buyers email or postcode and the order number. But if not, pleas

Yes, absolutely, we can offer you an exchange.&#xA0;Lodge your request via the &gt;&gt; <a href="https://sunbella.com.au/apps/redo/returns-portal/login" target="_blank" title="Returns Portal" rel="noopener">Returns Portal.</a>Click on &quot;returning a gift?&quot; at the bottom of the form. It will help greatly if you have the buyers email or postcode and the order number. But if not, please follow the prompts and we&apos;ll be able to assist.To ensure a smooth returns process, please take note of the following guidelines:<ul data-end="1132" data-start="312"><li data-end="497" data-start="312" style="font-size: 16px;">Timeframe: Items must be returned within 30 days of receiving your order.&#xA0;</li><li data-end="664" data-start="501" style="font-size: 16px;">Condition: Returned items must be in their original condition &#x2013; unworn (aside from trying on), unwashed, unaltered, and with all tags still attached / in original packaging. &#xA0;</li><li data-end="1132" data-start="998" style="font-size: 16px;">Final Sale Items: Items marked as Clearance or Seconds, cannot be returned or exchanged unless faulty.</li></ul>

Can I return a gift?

Unfortunately, Gift Cards can not be returned or refunded for cash. Gift cards are valid for 3 years from the date of issue.

Unfortunately, Gift Cards can not be returned or refunded for cash.Gift cards are valid for 3 years from the date of issue.

Can I return my gift card?

SunBella

Returns and Exchanges

When does the sale start?

How can I get a Free Gift?

Why isn't my discount code working?

What are the Ts & Cs?

Can I make changes to my order?

Sale

How do I apply my discount code?

Can I change/cancel my order?

Can I change my shipping address?

I didn't receive an order confirmation, can you help?