Can I return a gift?Updated 21 days ago
Can I return a gift?
Yes, absolutely, we can offer you an exchange.
How to return an item
- Contact Us: To check returns eligibility and obtain the return address - email [email protected]
- Next Steps: You'll be asked to return your item: via standard Australia Post, obtain a tracking number, and send the tracking details to us via email. Once tracking is confirmed, we’ll process your exchange, store credit or refund as agreed.
To ensure a smooth returns process, please take note of the following guidelines:
- Timeframe: Items must be returned within 30 days of receiving your order.
- Condition: Returned items must be in their original condition – unworn (aside from trying on), unwashed, unaltered, and with all tags still attached / in original packaging.
- Final Sale Items: Items marked as Clearance or Seconds, cannot be returned or exchanged unless faulty.