Can I return a gift?Updated 17 days ago
Yes, absolutely, we can offer you an exchange.
Lodge your request via the >> Returns Portal.
Click on "returning a gift?" at the bottom of the form. It will help greatly if you have the buyers email or postcode and the order number. But if not, please follow the prompts and we'll be able to assist.
To ensure a smooth returns process, please take note of the following guidelines:
- Timeframe: Items must be returned within 30 days of receiving your order.
- Condition: Returned items must be in their original condition – unworn (aside from trying on), unwashed, unaltered, and with all tags still attached / in original packaging.
- Final Sale Items: Items marked as Clearance or Seconds, cannot be returned or exchanged unless faulty.