Can I return my order? / How do I return my order?Updated 21 days ago
We're a mum and daughter team and your satisfaction means everything to us. We know that sometimes things don’t work out as expected, and that’s okay – we’re here to help make it right. Below you’ll find all the details you need to understand your return options, along with your rights under Australian Consumer Law.
What You Need to Know:
Quality Guarantee: We stand by our products with a 12-month quality guarantee against breakage under normal use.
Hassle-Free Returns: We offer easy exchanges or refunds (excluding Clearance items), so you can shop with confidence.
Get in Touch First: Please contact us before returning any item – don’t return to sender or send anything without emailing us at [email protected].
Clearance & Seconds: Items marked as Clearance or Seconds are final sale – we can’t accept returns for change of mind.
We’re Human Too: If we make a mistake with your order, we’ll fix it quickly and cover postage costs.
How to return an item
- Contact Us: To check returns eligibility and obtain the return address - email [email protected]
- Next Steps: You'll be asked to return your item: via standard Australia Post, obtain a tracking number, and send the tracking details to us via email. Once tracking is confirmed, we’ll process your exchange, store credit or refund as agreed.
To ensure a smooth returns process, please take note of the following guidelines:
- Timeframe: Items must be returned within 30 days of receiving your order.
- Condition: Returned items must be in their original condition – unworn (aside from trying on), unwashed, unaltered, and with all tags still attached / in original packaging.
- Final Sale Items: Items marked as Clearance or Seconds, cannot be returned or exchanged unless faulty.
Exchanges - Change of Mind / Ordered wrong size or colour
If you’ve changed your mind, ordered incorrectly, or the item wasn’t what you expected, contact us within 30 days of placing your order. We’ll happily exchange your item or provide a store credit. Please note: return shipping costs are the responsibility of the customer in these cases.
Faulty Items
If you believe your product is faulty, please contact us within 30 days of placing your order. To help us resolve things quickly, please include:
- Your order number
- A brief description of the issue
- Clear photos showing the fault
Once reviewed, we’ll organise a replacement as soon as possible. If the same item is no longer available, you can choose a replacement of equal value (based on the original purchase price). If we’re unable to provide a suitable replacement, we’ll issue a refund for the item.
Incorrect or Missing Item
Our team works hard to ensure the accuracy of all orders, but mistakes can happen. If you receive an item or size that is different from what you ordered please contact us at [email protected] with your Order Number, a photo of the item you received that is incorrect and the name of the product you ordered.
We'll help you get this all sorted for you as quickly as possible.