SunBella

Our team processes and ships orders Monday to Friday, excluding public holidays.Any orders placed after 11am AWST on Friday, or over the weekend (Saturday and Sunday), will be packed and dispatched on Monday (or the next business day).Please note: Mondays can be a little busier as we work through Friday afternoon, Saturday, and Sunday&#x2019;s orders &#x2013; but we&#x2019;ll get your parcel on the move as quickly as possible!

Our team processes and ships orders Monday to Friday, excluding public holidays. Any orders placed after 11am AWST on Friday, or over the weekend (Saturday and Sunday), will be packed and dispatched on Monday (or the next business day). Please note:

Do you ship orders on weekends?

Postage

When does the sale start?

How can I get a Free Gift?

How do I know if a product is a final sale item?

Why isn't my discount code working?

What are the Ts & Cs?

Sale

How do I apply my discount code?

Can I change/cancel my order?

Can I change my shipping address?

I didn't receive an order confirmation, can you help?

I forgot to apply my discount code, can you help?

Can You Combine My Orders?

Are items in my cart reserved?

Can I pre-order an item?

How can I track my order?

I received an incorrect, faulty, or missing item, can you help?

How do I apply promo/discount codes?

My order hasn’t arrived – what should I do?

Orders

How much does postage cost?

Where do you ship from and how long will my order take to dispatch?

Do you ship worldwide?

My order hasn't arrived - what should I do?

When will you post my order?

Can I pick up my order from your warehouse in Perth?

Will there be import & customs fees?

What does Shipping Insurance cover?

What payment methods do you accept?

I haven’t ordered with you before, so why are my details saved?

How do I use my Discount or Gift Voucher Code?

Payments

Can I return my order? / How do I return my order?

Can I exchange an item from my order?

I received a faulty item, what should I do?

My item looks different to what is described/looks on the website, what can I do?

I received an incorrect item / I am missing an item, can you help?

Can I return a gift?

Can I return my gift card?

Returns and Exchanges

I’m buying a Sun Wrap as a gift. Which colours are "safe" options?

Does the Sun Wrap really block UV rays?

How do I wash my Sun Wrap?

What if I choose the wrong size or don’t like the colour when it arrives?

Is the Sun Wrap cool to wear? Does it breathe?

Why doesn’t my Sun Wrap have seams along the edges?

Why does my Sun Wrap have a twist in the loop?

What are the dimensions of the Sun Wraps?

How do I remove sunscreen stains from my wrap?

Sun Wrap FAQs

What are the sun gloves made from?

What if I choose the wrong sized sun gloves, or don't like the colour when they arrive?

Is the sun glove fabric cool to wear? Does it "breath"?

How do my sun gloves block the sun?

How do I wash my sun gloves?

Sun Glove FAQs

Which colour provides the best sun protection?

Will these parasol protect me from the rain?

Will I feel cooler under a Sun Bella parasol?

Why choose a parasol instead of a hat?

What about the wind?

Are sun parasols comfortable to hold?

How big are they?

I already have a rain umbrella, can’t I just use that?

Sun Parasol FAQs

Where are your products made?

Where can I buy Sun Bella products?

Who is Sun Bella? Can I trust this business?

General FAQs

Do you ship orders on weekends?Updated 20 days ago