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Postage

How much does postage cost?

If you need your order by a certain date, we highly recommend choosing an Express Post option at Checkout (if available in your region). Australian Postage Costs. International Postage Costs. Unfortunately Sun Bella products cannot be sold in or ship

Where do you ship from and how long will my order take to dispatch?

All orders are shipped from our warehouse in Perth, Western Australia. We dispatch orders Monday to Friday, and orders placed before 11 am WST are usually sent out the same day. Orders placed after 11 am will be dispatched the next business day. Duri

Do you ship worldwide?

Yes – we ship worldwide, with the exception of the United States and any countries where postal services from Australia are currently suspended. To check the current shipping status to your country, please visit the Australia Post international updat

My order hasn't arrived - what should I do?

We’re so sorry to hear your delivery is delayed – we know how frustrating that can be!. If your order hasn’t arrived within the estimated delivery timeframe, here are a few things you can try:. Check your tracking number – You’ll find this in your sh

How can I track my order?

On the day that your order has been packed and dispatched, we’ll send you an email with your tracking number so you can follow its journey. Please note: it can take up to 24 hours for tracking to update after dispatch. Click here to track your order.

When will you post my order?

We aim to get your order on its way as quickly as possible!. Usually, orders placed before 11AM AWST are picked, packed, and shipped on the same business day. Orders placed after this time, or on a weekend or public holiday, will be shipped the next

Do you ship orders on weekends?

Our team processes and ships orders Monday to Friday, excluding public holidays. Any orders placed after 11am AWST on Friday, or over the weekend (Saturday and Sunday), will be packed and dispatched on Monday (or the next business day). Please note:

Can I pick up my order from your warehouse in Perth?

Yes – you’re most welcome to collect your order from our warehouse in Kenwick, WA. To do this, simply place your order online and select “Local Pickup” at checkout. Please note: a small handling fee still applies. Pickup Details:. 1714 Albany Highway

Will there be import & customs fees?

Possibly – it depends on your country’s import regulations. For international orders (outside Australia), your package may be subject to customs duties, taxes, or import fees once it arrives in your country. These charges are determined by your local

What does Shipping Insurance cover?

Protecting Your Parcel – Peace of Mind with Sun Bella. At Sun Bella, we want your order to arrive safe and sound – which is why we offer optional Shipping Insurance at checkout. It’s a small cost for extra peace of mind, covering a range of delivery