I received a faulty item, what should I do?Updated 21 days ago
We’re so sorry if you’ve received something that seems faulty. If you believe your product is faulty, please contact us within 30 days of placing your order. To help us resolve things quickly, please include:
Your order number
A brief description of the issue
Clear photos showing the fault
Once reviewed, we’ll organise a replacement as soon as possible. If the same item is no longer available, you can choose a replacement of equal value (based on the original purchase price). If we’re unable to provide a suitable replacement, we’ll issue a refund for the item.
How to return an item
- Contact Us: To check returns eligibility and obtain the return address - email [email protected]
- Next Steps: You'll be asked to return your item: via standard Australia Post, obtain a tracking number, and send the tracking details to us via email. Once tracking is confirmed, we’ll process your exchange, store credit or refund as agreed.
To ensure a smooth returns process, please take note of the following guidelines:
Timeframe: Items must be returned within 30 days of receiving your order.
Condition: Returned items must be in their original condition – unworn (aside from trying on), unwashed, unaltered, and with all tags still attached / in original packaging.
Final Sale Items: Items marked as Clearance or Seconds, cannot be returned or exchanged unless faulty.