I received an incorrect, faulty, or missing item, can you help?Updated 21 days ago

Oh no – we’re so sorry something’s not quite right with your order! Our team takes great care with every parcel, but on rare occasions, mistakes can happen. If that’s the case, we’ll make it right as quickly as we can.

Faulty Items

If you believe your product is faulty, please contact us within 30 days of placing your order by emailing [email protected].
To help us resolve things quickly, please include:

• Your order number

• A brief description of the issue

• Clear photos showing the fault

Once reviewed, we’ll arrange a replacement as soon as possible. If the same item is no longer available, you're welcome to select an alternative item of equal value (based on the original purchase price). If we can’t offer a suitable replacement, we’ll provide a refund for the item.

Incorrect or Missing Items

If you received an item or size that differs from what you ordered – or if something’s missing – please email us at [email protected] with:

• Your order number

• A photo of the incorrect item you received

• The name of the item you were expecting

We’ll get everything sorted for you as quickly as possible. Thanks so much for your patience – we’re here to help.