I received an incorrect item / I am missing an item, can you help?Updated 21 days ago

We apologise for any inconvenience!  Our team works hard to ensure the accuracy of all orders, but mistakes can happen. If you receive an item or size that is different from what you ordered please contact us at [email protected] with your Order Number, a photo of the item you received that is incorrect and the name of the product you ordered.

We'll help you get this all sorted for you as quickly as possible. 

How to return an item

1. Contact Us: To check returns eligibility and obtain the return address - email [email protected] 
2. Next Steps: You'll be asked to return your item: via standard Australia Post, obtain a tracking number, and send the tracking details to us via email. Once tracking is confirmed, we’ll process your exchange, store credit or refund as agreed.

To ensure a smooth returns process, please take note of the following guidelines:

• Timeframe: Items must be returned within 30 days of receiving your order. 
• Condition: Returned items must be in their original condition – unworn (aside from trying on), unwashed, unaltered, and with all tags still attached / in original packaging.  
• Final Sale Items: Items marked as Clearance or Seconds, cannot be returned or exchanged unless faulty.