My item looks different to what is described/looks on the website, what can I do?Updated 21 days ago
We want you to love everything you order from Sun Bella – so if something isn’t quite what you expected, we're here to help.
If the item you received doesn’t match what was described or shown on our website, please reach out to us at [email protected]
To help us resolve the issue quickly, please include the following details:
Order number
A brief description of the issue
Clear photos showing the item
We will assess your enquiry and work with you to find the best solution. This may include a replacement item, store credit, or – in special cases – a refund.
How to return an item
- Contact Us: To check returns eligibility and obtain the return address - email [email protected]
- Next Steps: You'll be asked to return your item: via standard Australia Post, obtain a tracking number, and send the tracking details to us via email. Once tracking is confirmed, we’ll process your exchange, store credit or refund as agreed.
To ensure a smooth returns process, please take note of the following guidelines:
Timeframe: Items must be returned within 30 days of receiving your order.
Condition: Returned items must be in their original condition – unworn (aside from trying on), unwashed, unaltered, and with all tags still attached / in original packaging.
Final Sale Items: Items marked as Clearance or Seconds, cannot be returned or exchanged unless faulty.