SunBella

We want you to love everything you order from Sun Bella &#x2013; so if something isn&#x2019;t quite what you expected, we&apos;re here to help.If the item you received doesn&#x2019;t match what was described or shown on our website, please reach out to us.Lodge your request via the &gt;&gt; <a href="https://sunbella.com.au/apps/redo/returns-portal/login" target="_blank" title="Returns Portal" rel="noopener">Returns Portal.</a>We will assess your enquiry and work with you to find the best solution. This may include a replacement item, store credit, or a refund.To ensure a smooth returns process, please take note of the following guidelines:<ul data-end="1132" data-start="312"><li data-end="497" data-start="312" style="font-size: 16px;">Timeframe: Items must be returned within 30 days of receiving your order.&#xA0;</li><li data-end="664" data-start="501" style="font-size: 16px;">Condition: Returned items must be in their original condition &#x2013; unworn (aside from trying on), unwashed, unaltered, and with all tags still attached / in original packaging. &#xA0;</li><li data-end="1132" data-start="998" style="font-size: 16px;">Final Sale Items: Items marked as Clearance or Seconds, cannot be returned or exchanged unless faulty.</li></ul>&#xA0;

We want you to love everything you order from Sun Bella – so if something isn’t quite what you expected, we're here to help. If the item you received doesn’t match what was described or shown on our website, please reach out to us. Lodge your request

My item looks different to what is described/looks on the website, what can I do?

Returns and Exchanges

When does the sale start?

How can I get a Free Gift?

How do I know if a product is a final sale item?

Why isn't my discount code working?

What are the Ts & Cs?

Can I make changes to my order?

Sale

How do I apply my discount code?

Can I change/cancel my order?

Can I change my shipping address?

I didn't receive an order confirmation, can you help?

I forgot to apply my discount code, can you help?

Can You Combine My Orders?

Are items in my cart reserved?

Can I pre-order an item?

How can I track my order?

I received an incorrect, faulty, or missing item, can you help?

How do I apply promo/discount codes?

My order hasn’t arrived – what should I do?

Orders

How much does postage cost?

Where do you ship from and how long will my order take to dispatch?

Do you ship worldwide?

My order hasn't arrived - what should I do?

When will you post my order?

Do you ship orders on weekends?

Can I pick up my order from your warehouse in Perth?

Will there be import & customs fees?

What does Shipping Insurance cover?

Postage

What payment methods do you accept?

I haven’t ordered with you before, so why are my details saved?

How do I use my Discount or Gift Voucher Code?

Payments

Can I return my order? / How do I return my order?

Can I exchange an item from my order?

I received a faulty item, what should I do?

I received an incorrect item / I am missing an item, can you help?

Can I return a gift?

Can I return my gift card?

I’m buying a Sun Wrap as a gift. Which colours are "safe" options?

Does the Sun Wrap really block UV rays?

How do I wash my Sun Wrap?

What if I choose the wrong size or don’t like the colour when it arrives?

Is the Sun Wrap cool to wear? Does it breathe?

Why doesn’t my Sun Wrap have seams along the edges?

Why does my Sun Wrap have a twist in the loop?

What are the dimensions of the Sun Wraps?

How do I remove sunscreen stains from my wrap?

Sun Wrap FAQs

What are the sun gloves made from?

What if I choose the wrong sized sun gloves, or don't like the colour when they arrive?

My item looks different to what is described/looks on the website, what can I do?Updated 17 days ago