My order hasn't arrived - what should I do?Updated 20 days ago

We’re so sorry to hear your delivery is delayed – we know how frustrating that can be!

If your order hasn’t arrived within the estimated delivery timeframe, here are a few things you can try:

• Check your tracking number – You’ll find this in your shipping confirmation email. Delivery times can vary, especially during peak periods or in remote areas.

• Confirm your delivery address – Refer to your order confirmation email to ensure the address entered at checkout is correct.

• Look for an attempted delivery card – If the tracking shows as delivered but you didn’t receive it, it may be waiting at your local post office for collection.

• Check safe drop locations – Couriers often leave parcels in discreet places like behind a pot plant, bin, or inside a porch or garage. It’s also worth asking housemates, neighbours, or building reception if they’ve taken delivery on your behalf.

• Apartment or shared space? – Your parcel might be at the building’s foyer, mailbox area, or with your building manager.

• Initiate a Lost or Missing Parcel query with Australia Post - https://helpandsupport.auspost.com.au/s/missing-or-lost-item  – Usually Australia Post will provide a photo of where they left your parcel, which can help you to track it down... sometimes they have just hidden it very well!

Still can’t locate your parcel? Please reach out to us at [email protected] and we’ll do our best to help you track it down.